The Management Team has combined service at Lighthouse of over 100 years. Their knowledge and enthusiasm, helps keep the business moving forwards and delivering for customers across the world.
Simon AshleyManaging Director
Simon is the ultimate driving force behind Lighthouse, with an unrelenting desire to continue the 3 decades of success, whilst maintaining our core principles of putting customers at the centre of everything we do. He started in 2004 and has a powerful blend of experience and formal qualifications (Chartered Member IoD, CIPD Qualified). In his time as a Director, Simon has built a strong marketing, support, customer service and sales infrastructure, resulting in Lighthouse being Europe's most successful manufacturer of print & cut systems.
Sib TurnerProduction Manager
Sib runs our extensive production facilities, manufacturing a huge range of materials for all our products. The quality standards are exceptionally high and Sib's expertise and unwavering commitment to ensure we always deliver, is key to our success in this area. Goods in/out, order despatch, Health & Safety, facilities management, ISO certification and purchasing, are other functions which fall under his control... he's a very busy guy!
John PlimbleyUK Sales Manager
John has worked is way up through the ranks over 10 years, to head up an extremely professional, settled and successful UK team, which has unrivalled levels of industry knowledge and experience. He's constantly training, coaching and supporting his staff, to ensure they always provide the best help and advice possible.
Helena DennisMarketing Manager
Our marketing function covers a great deal, from organising our attendance at over 40 exhibitions each year, to handling sales enquiries, system quotes and a staggering 43,000 requests for information packs/samples last year! They also answer our incoming calls, which takes a huge level of commitment to ensure we answer promptly; the average is less than 3 seconds. The remarkable Helena, calmly looks after the large team it takes to deliver all of this. The sheer volume of work is one part of her challenge, but the response times we set ourselves are another completely!
Daniel OrmeCustomer Services Manager
We handle over 1 million calls per year. Dan's team predominantly looks after outbound communications, contacting customers with updates, support and warranty information. They also handle the exhibition enquiries and book demonstration requests directly into our sales diaries. 10 years at Lighthouse have given Dan an encyclopaedic knowledge and understanding of our client base. Fortunately for the rest of us, our CRM software provides much needed back up!
Jonathan NandakumarInstallation & Technical Manager
Jonny started as an apprentice and has spent time in every department over the last 7 years, whilst also achieving a 1st class honours degree in Business Management. His understanding of the business is exceptional and he ensures we provide an industry-leading service to our customers, in person and by phone. From initial system installation, to servicing, repairs, technical queries and support, Jonny makes sure we look after you.
Jason ChamberlainHR Supervisor
As our staff numbers grow, Jason has become increasingly busy, looking after everyone. CIPD qualified, he covers HR, Learning & Development, GDPR training (implementation and maintenance), recruitment, assessment and induction. He's always on the go, but is never seen without a smile on his face.
Chris ClarkHead of Accounts
Chris runs our busy accounts department using his wealth of experience, gained over many years. His staff process orders, invoices, perform credit checks, liaise with suppliers, control purchasing, etc. The Lighthouse policy of paying all suppliers on time, every time, is popular; Chris successfully ensures we never receive an incoming call chasing payment. He also maintained our record of zero bad debt in 2018, by collecting every penny we invoiced. Total cost of bad debt since 1991, is £198!
Steve is our founder. He works closely with the Management team, all functions within our parent company in Japan, key suppliers and international partners.